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E-Bikesharing
Bike

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QWhere are you allowed to ride?
A
You can ride wherever you want to, the only condition is to park e-bike in suitable, publicly accessible and visible place for next user- ideal would be ANTIK charging station. E-bike shouldn´t park on the sidewalk or in public greenery or shouldn’t block the road, so the next user can get it without any difficulties. Return to ANTIK charging station is for free.
QIs it necessary to return e-scooter to a station?
A
ANTIK e-scooter is possible to return by following rules:

  • If you return e-bike to ANTIK charging station with more than 10 minutes long ride, we’ll reward you with 5 free minutes for the next ride.
  • If client returns e-bike outside of area of use (zone)– city there is charge of 70 €.
QIs it possible to try a ride for free?
A
Unfortunately, not. Before every ride, client must have credit at least 1 €. Client recharges credit in the ANTIK SmartWay app – minimal value 10 €. However, every client gets first 15 minutes for free, all you have to do is to pay deposit and credit, that are necessary.
QDo I have to pay any deposit?
A
It is necessary to pay deposit of 20 € (ANTIK clients don’t pay deposit).
QHow do I pay for a e-bike ride?
A
You can pay by recharging a credit, normally you pay always after finishing a ride 0,10 €/1 min. and ANTIK client 0,05 €/1 min. It is minute tariffing.
QI returned e-motobike e-bike to ANTIK charging station. Do I get any benefits for that?
A
Returning is for free. After returning and connecting ANTIK e-transport to ANTIK charging station, you get 5 free minutes for the next ride. However, it is necassary to have 10+ minutes ride before that.
QI found a free e-bike on the street, but I cannot load QR code. What should I do?
A
It‘s possible, somebody else could get e-bike, or it may be out of service due to damage. Please, choose another e-bike. If e-bike has visible failure, you can help us and other drivers by letting us know through app in section marked with crossed tools as a service report.
QI don´t want to ride anymore and want to return deposit and remaining credit.
A
Termination of the contract is possible to do directly in the app of course if you don´t have e-bike unlocked at the moment. Deposit and remaining credit will be returned in a few days automatically to card or account you used to pay from. Maybe it is not worth to do it as we are expanding our network with new cities and attractive localities, so we will be happy to welcome you back. Re-registration with e-mail that had been previously used will be allowed after 30 days.
QI´m ANTIK client. Do I have any benefits?
A
ANTIK clients have several benefits. Deposit for e-bike is for free and riding is cheaper, instead of 0,10 €/1 min you pay only 0,05 €/1 min. Follow us to find out more benefits.
QDoes deposit applies both for Bikesharing and E-bikesharing on the same account?
A
If you are ANTIK client, yes, you don’t have to pay deposit for e-bikesharing. If you are not ANTIK client and have paid 20 € deposit for bikesharing, it applies for e-bikesharing as well.
QAre there any vouchers for a ride?
A
Yes. You can also use a voucher for free minutes. Vouchers can be won in various ANTIK competitions and so on. Follow us and don´t miss anything.
QDoes E-bike have same functions as E-motorbike?
A
No. E-bike uses electric motor to help with turning pedals, that means that you have to push pedals as with a rugular bike. However, thanks to electric motor it will be much easier for you to push. That’s why are e-bikes comfortable with uphill and longer rides.
QI have problematic e-bike, can I report it?
A
Yes, in case of any problem there is an option to report it by marking specific part of the e-bike, where the error is.
QDo you have suitable place to gather e-bikes?
A
Contact us at smartway@antik.sk and we will be happy to check the place. We have obtained many places for e-bike stations thanks to the tips from our fans. However, we want to add ANTIK charging stations to e-bike stations, where it is possible to charge the e-bike.
QIs e-bike monitored?
A
Yes, every e-bike is monitored by GPS unit to determine its location on the map and is nonstop connected via GSM network with ANTIK headquarter to calculate driving time and subsequent charging. Every e-bike is immediately alarmed in case of unwanted movement without renting in our system, where we can find it in case of theft.
QI like e-bikesharing project, how can I support it?
A
You can help us in many ways, e. g. if you find fallen e-bike on the ground, you can put it back on the stand, or move to appropriate place, so it won´t block sidewalk. We will be glad, if you report problem with e-bike via app. Also, we will appreciate if you could make an article about the project, share your experience on social network, or offer us good place to promote the project.
QI lost my phone during ride. Will I be charged for my ride until I find it?
A
No. You don't need your phone to confirm the end of ride. You just need to mechanically close the smart lock on the back wheel so that the bike sends information to the central server about the end of the period while you were using bike. However, it’s good to check right in the app if the end of ride is correct.
QWhat should I do, if I want to make a complaint?
A
Please, send us an e-mail at reklamacie@smartway.sk and we will send you a reclaim form.
QI’m Antik client and don’t have any benefits in the app
A
Make sure that you don’t have any debts towards Antik. If not, then make sure via app or Customer Zone that your registration credentials corresponds with your Customer Contract credentials. If that’s also isn’t the case, then request cancellation of an incorrectly created Customer Account via app in the My Account section, repeat if necessary. More info about Antik Clients benefits.

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